The COVID-19 pandemic has impacted all of our communities. This is a challenging time for families and friends and of course the businesses who serve them. Here at Yesway, our values are rooted in friendly service to our communities and we take that promise seriously. We believe in keeping our staff and our customers safe and have every confidence that we’ll rise up to the challenges this crisis presents and come out stronger on the other side. That’s why we would like to share with you some of the things we are doing to maintain a safe community that will allow us to continue to serve you.
Personal Protection Equipment
The safety of you and our associates is key. That’s why we have implemented face masks, face shields, gloves and hand sanitizer. We have also installed appropriate and friendly social distancing signage in all locations and CDC signage posted in stores to remind us of proper hand washing techniques. We are committed to staying ahead of the changing landscape that we all face as we adjust to our new normal.
Cleanliness is Key
Our standard operating procedure is to deep-clean and completely sanitize our stores on a regular basis. This is over and above the dramatically increased frequency with which our Store Managers and Associates are washing their hands, and deep-cleaning all counters, equipment, restrooms, door handles, and fuel pumps, as well as other high-touch areas throughout all of our stores. The next time you visit, you’ll also find a friendly greeter at the door. Their role is to be friendly, helpful, and of course to keep our stores clean.
We value the relationships we have with our customers. That’s why our Yesway Rewards app will soon have new features to allow for contactless services including order ahead and pick-up as well as mobile wallet. These services will make your Yesway experience better in every way and allow you to quickly get on with your busy day and get back to the people who mean the most to you.
Lastly, we want to thank you for your continued patronage and support during these extraordinary times. We also thank all of our team members serving on the frontlines for their continued hard work and dedication, and for all that they are doing to ensure that your Yesway stores remain open, well-stocked, clean, and safe for you every day.
The Yesway Team
Yesway was founded on a simple idea: convenience stores should be…well, convenient!
Because, truth be told, that’s not always the case.
As far as we’re concerned, there are several essential ingredients of convenience – all of which support the notion that “little things” actually mean everything. Yesway is about offering more of the products you need and about making your life easier and your days a bit more pleasant.
That’s why our redesigned stores, our product and food service offerings, our loyalty program and our employees all reflect and support our brand promises of being customer-friendly, inviting and efficient.
It all adds up to an enhanced shopping experience that provides terrific, neighborly customer service.
At Yesway you’ll find:
- Terrific customer service
- An improved product selection
- An expanded food service offering
- New and upgraded store facilities, both inside and out
- A new customer loyalty program
- Ultra-clean restrooms
- Competitively priced gas